Returns & Refunds

Returns

We want you to love your Corten steel. If something isn't right, you can return it within 14 days of delivery.

• Items must be unused, unplanted and unassembled, in their original condition and packaging.
• Return shipping is paid by the customer. We recommend a trackable service, since we can't refund items lost on the way back.
• Original shipping charges (including rush shipping) aren't refundable.
• Standard products are returnable even when they were made to order. Custom-size and custom-design pieces are final sale.

To start a return, contact us through our contact page with your order number. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll email you and refund the original payment method. Refunds usually post within 5–10 business days, depending on your bank.

Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or issue a full refund at no cost to you, and we won't ask you to ship back a damaged piece unless the carrier requires it.

A note on rust

Corten steel is designed to rust. Surface rust, color variation and patina changes are the natural finish of the product, not a defect.